INFANZO Ergonomic Baby Carrier (Front Carry with Lumbar Support)

Return and Refund Policy

Effective Date: February 3, 2026

1. Return Window

Return requests must be submitted within 21 days of delivery.

2. Eligibility for Returns

To qualify for a return:

1. Items must be unused and in original condition
2. Original packaging should be included if applicable
3. Proof of purchase is required (order number, receipt, or confirmation email)

3. Non-Returnable / Non-Refundable Situations

We may deny a return or refund for:

1. Items damaged due to misuse, accidents, or improper care
2. Return requests submitted after 21 days
3. Custom or personalized items once production has started (only if applicable)

4. How to Request a Return

1. Email support@infanzo.store with your order number and reason for return.
2. If approved, we’ll send return instructions.
3. Ship the item back following the instructions provided.

5. Return Shipping Costs

1. Customers pay return shipping unless the item is defective, damaged on arrival, or the wrong item was sent.
2. We recommend using a trackable shipping service for returns.

6. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us promptly. We may request photos and order details. If confirmed, we will arrange a replacement or refund and cover return shipping where appropriate.

7. Refund Timing

1. Refunds are issued to the original payment method.
2. After approval, refunds are typically processed within 5–7 business days.
3. Banks or payment providers may take additional time to post the refund.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible. If the order has already shipped, the return process will apply after delivery.

9. Return Address

Please contact us before returning items. If authorized, returns are typically sent to:
INFANZO LLC
200 W SANTA FE AVE STE B, GRANTS, NM 87020

10. Contact Information

INFANZO LLC (EIN: 33-1957347)
Address: 200 W SANTA FE AVE STE B, GRANTS, NM 87020
Email: support@infanzo.store
Phone: +1 505-345-2353
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (MT)
Website: https://infanzo.store/